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In this guide, we explain why competence management should be based on the reality of safety-critical work, not just on role profiles or generic training records. We show how Human Factors risk analysis can uncover the knowledge, behaviours and decisions that matter most in the control of major accident hazards, and how those insights can then be translated into more meaningful competence standards.
We also explore how competence management should not sit in isolation.
And using a practical case study, we demonstrate how this approach can help organisations identify hidden competence gaps, capture tacit operational knowledge and improve the way training and assessment are designed for high-risk tasks.