The Human Reliability team is internationally recognised and respected for helping major organisations to improve safety and achieve higher productivity.
Meet them below:
The Human Reliability team is internationally recognised and respected for helping major organisations to improve safety and achieve higher productivity.
Meet them below:
David has been a thought leader in Human Factors for over 40 years. He has worked internationally on Human Performance in many countries, including the USA, Singapore, and Brazil. He has published more than 140 papers, and a standard textbook on Human Factors: ‘Guidelines for Reducing Human Error in Process Safety’ for the Centre for Chemical Process Safety (USA).
David has conducted human reliability analyses in many sectors, including process safety, healthcare, and medical devices. He developed the Systematic Human Error Reduction and Prediction Approach (SHERPA) which has helped clients in managing human performance effectively. This laid the foundation for methods such as Safety Critical Task Analysis (SCTA) which is required by the UK regulator for COMAH sites. SHERPA is now a software platform which allows engineers and safety professionals to conduct human factors risk assessments, develop better procedure, training aids and conduct other human performance-related analyses.
dembrey@humanreliability.com
+44 (0) 1257 463 121
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Richard is a Chartered Ergonomist & Human Factors Specialist (C.ErgHF) and Chartered Safety Practitioner (CMIOSH). He has over 25 years of international experience, operating throughout the UK, Middle East, Southeast Asia and Australasia. A significant proportion of this experience has been gained within consultancy, corporate positions, as well as in high hazard operational sites, with 12 years at Upper Tier COMAH sites.
Richard has first-hand operational experience of designing, managing and integrating systems and processes for sustainable human factors solutions and health & safety controls within the power generation, offshore/onshore oil and gas, refining & chemical manufacturing complexes and construction (offshore and onshore). He also has a number of years’ experience in the coaching and mentoring of newly appointed HF practitioners and SCTA facilitators. In addition to this, has served on several industry committees for the development of new and revised human factors guidance documents within the Energy Industries Sector.
richard.marshall@humanreliability.com
+44 (0) 1257 463 121
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Jamie Henderson brings more than 20 years of experience to his role as a Human Factors consultant. Working mainly in the context of the UK’s Control of Major Accident Hazard (COMAH) regulations, Jamie has provided support to process sites in a wider range of topics including safety critical communications, process design, procedures, competence management, staffing levels, workload assessment, and organisational change. Jamie has a particular interest in qualitative human reliability assessment, also known as Safety Critical Task Assessment (SCTA), and has completed hundreds of these analyses on COMAH critical tasks.
Beyond his consulting work, Jamie has also contributed to research projects and guidance development in areas such as accident investigation, safety culture, remote working, human error quantification, and safety-critical checking. This work has been in process, pharmaceutical, rail, and aviation sector, as well as for regulatory and industry bodies like the Health and Safety Executive (HSE), Energy Institute (EI), and Chartered Institute of Ergonomics and Human Factors (CIEHF).
henderson@humanreliability.com
+44 (0) 1257 463 121
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Neil is a Chartered Ergonomist and Human Factors Specialist (C Erg HF). He has over 20 years of experience working in the field of Human Factors and Health and Safety. Neil has worked for the UK regulator, the Health and Safety Executive, in both onshore (COMAH) and offshore Specialist Human Factors Inspector roles. As part of this work he carried out Human Factors inspections, supported investigations and contributed to the development of industry guidance. He has worked in the Nuclear Sector supporting design projects and safety assessments.
During his time at HRA he has contributed to the development of industry guidance and our published research work. Neil is particularly interested in the proactive management of human error and how insights gained from safety-critical task analysis can be used to support the development of improved operating procedures and risk-informed competence standards. He has supported the mentoring of new HF practitioners and enjoys supporting our HRA training programmes.
neil.hunter@humanreliability.com
+44 (0) 1257 463 121
Dominic has led the development of the Human Reliability Academy, which includes a number of blended online courses, as well as some more traditional face to face delivery. He has provided consultancy services in the process industry and in pharmaceutical manufacturing. He has presented work on Safety Critical Task Analysis (SCTA) at Hazards and ESREL, and presented on proactive human factors risk management for Pharma at iMechE.
Dominic holds degrees in Human-Computer Interaction and Human Factors (MSc, PhD) from University College London (UCL). His research has focused on the design of medical devices in context and understanding performance variability in complex sociotechnical systems. He has published three books and over 70 papers in various academic and professional journals. He’s most proud of creating the DiCoT methodology, #errordiary and Microwave Racing which is a small part of the YouTube video Man-Machine Nightmares.
dominic.furniss@humanreliability.com
+44 (0) 1257 463 121
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Lydea Soh holds a degree in Psychology from the University of Manchester and an MSc in Human Factors and Ergonomics from Loughborough University. Since joining HRA, she has developed her skills and knowledge in carrying out SCTAs in the process industries to gain her Chartership from the CIEHF. In addition to consultancy work, she supports the trainers in the SCTA course and the Introduction to PLC course.
“My first exposure to Human Factors was during college. My professor showed a video detailing the Challenger space shuttle disaster and this sparked an interest in understanding the various contributing factors that lead up to accidents and incidents. Upon further reading, I realised how intricate Human Factors is and its role in our day-to-day life. I was completed intrigued by this field, which prompted me to pursue my tertiary education in this field and to start a career in Human Factors.”
lydea.soh@humanreliability.com
+44 (0) 1257 463 121
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Julie has over 20 years of experience in quality systems and human factors in Pharmaceutical and Cosmetics Manufacturing. She has successfully delivered strategic and tactical human factors programs on both a global and individual level. She has a wealth of experience in Pharma and BioPharma Quality and associated Risk Management systems, including remediation programs following regulatory observations and comprehensive GMP training such as Data Integrity and Human Factors.
Her background and expertise in change management and Lean manufacturing enable her to support a learning organisation to bring about cultural, sustainable change in an inclusive and engaging way. Julie proactively advocates for a just culture where people are set up for success and able to be at their best every day. As a certified coach, Lean and NLP practitioner, her coaching style for continuous improvement enables people to develop their capability and apply their learning effectively to achieve goals.
Julie is a member and Trustee of The Chartered Institute of Ergonomics and Human Factors (CIHEF) She leads a special interest group for human performance in Pharmaceutical Manufacturing.
julie.avery@humanreliability.com
+44 (0) 1257 463 121
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Mary has a degree in Applied Psychology from Cardiff University and over 30 years of experience working in the Defence sector. She has worked for major Defence organisations in both an employed and consultancy basis, including BAE Systems, QinetiQ and Dstl. As an independent consultant, she achieved approved supplier status with the Defence Human Capability Science and Technology Centre (DHCSTC) and participated in a wide range of research projects in the Personnel and Training domain.
More recently she was the HF Discipline Lead at BAE Systems Land UK where she was responsible for technical governance, including the development of process and guidance documents to support the screening of safety-critical tasks and the conduct of Human Failure Analysis, using HRA’s SHERPA software. Mary joined HRA in 2024 and will be responsible for looking after our Defence clients.
mary.Goode@humanreliability.com
+44 (0) 1257 463 121
Stephen has specialised in Human Factors for over twenty years, working in healthcare, social care and process industries. In the field of patient safety, Stephen was patient safety lead for national programmes funded by The Health Foundation, Health Education England and the Academy of Medical Royal Colleges. He is the lead author for the NHS Patient Safety Syllabus and Patient Safety Curriculum Guidance, and was Head of Quality Governance at a large NHS Trust for many years.
Human factors has been central to all Steve’s work – understanding how people work together, in their unique contexts and how to develop and assure quality and safety. He has extensive experience at both the “sharp end” of practice, and in evaluating, supporting and developing safety culture in senior teams. As well as his long experience in human factors, Steve has a PhD in Molecular Genetics and is a graduate of the Nye Bevan programme for Senior Leaders.
stephen.cross@humanreliability.com
+44 (0) 1257 463 121
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David has 40 years of experience in software development, working for blue-chip companies including NatWest, NCR and Securicor, and also SMEs. He has worked on the SHERPA software product for 25 years building it into a class-leading software product in the Human Factors industry.
David holds a degree in Mathematics and Computer Science from Bristol University.
david.long@humanreliability.com
+44 (0) 1257 463 121
LinkedIn Profile
Nick has over two decades of experience in providing Human Factors Engineering (HFE) and Technical Safety support to high reliability organizations primarily in the oil and gas industry. His expertise spans various stages of project life cycles, including defining HFE requirements in the project’s concept phase, developing HFE strategy documents, conducting Valve Criticality Analysis, Vendor Package Screening, Task Requirement Analysis, and evaluating HMI and Control Room requirements. Nick also specializes in Safety Critical Task Analysis for projects with major accident hazard potential, offering support for ALARP demonstrations.
Additionally, Nick brings valuable experience in inspecting and investigating accidents, complaints, and dangerous occurrences at hazardous installations, both onshore and offshore, having worked for the UK regulator, the Health and Safety Executive (HSE).
nick.dickety@humanreliability.
+44 (0) 1257 463 121
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This free 30 minute mini-course will introduce you to Human Factors, and how critical task reviews are used to improve the quality and safety of tasks and processes across different industries.
It’s free, informative and you’ll even get a certificate of completion.
This short and engaging handbook provides a great overview of Human Factors Systems Critical Task Analysis (SCTA) and how it helps people across sectors reduce error and improve human performance.
SCTA can help keep people safe and delivers value.
