Beyond “root cause: human error”. Five principles for investigators.
Root cause: human error.
Corrective action: retrain operator.
If you have worked in incident investigation for any length of time, you have read that pair of lines. Some of us have written them.
It gets the report closed. It satisfies the template. And a few months later something uncomfortably close to it happens again…
Virtual booth at HFES 2020
Human Reliability Associates (HRA) was founded in 1983 making it the longest established Human Factors consultancy in the UK. We provide consultancy services, training, and specialist software tools to support safety-critical industries to apply Human Factors.
