Evidence shows that there is often a wide disparity between the formal written procedures in an organisation and the ways in which the work is actually carried out. This has major implications for the control of risks and the maintenance of quality.
The paper describes how a culture can be created in which operations staff actively participates in assessing the risks in the system and developing best practices to control these risks. The buy-in provided by this process creates a culture where best practices become the preferred practices.
A comprehensive description of this process, called CARMAN (Consensus-based Approach to Risk Management) is provided, together with a set of case studies illustrating its application.
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This free 30 minute mini-course will introduce you to Human Factors, and how critical task reviews are used to improve the quality and safety of tasks and processes across different industries.
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This short and engaging handbook provides a great overview of Human Factors Systems Critical Task Analysis (SCTA) and how it helps people across sectors reduce error and improve human performance.
SCTA can help keep people safe and delivers value.
