Privacy Policy

Human Reliability Associates takes the security of your personal information seriously and we are committed to ensuring that your personal information is protected at all times. 

Whenever you give us your personal information you are consenting to the collection and use as explained at the time of its collection and in this Policy.

Our aim is to keep you up to date with our Consultancy services, HFRM software developments, and our Training events programmes.

If you feel you no longer wish to receive direct mail or email communications from us, you can opt out at any time.

What is the purpose of this Privacy policy?

The purpose of this policy is to help you understand what information we collect, why we collect it and how we use it, and to explain the rights you have as an individual in connection with your personal data, including how to contact us or to make a complaint.

How to contact Human Reliability Associates

If you have any questions regarding this Privacy notice or our use of your personal information, please contact our Data Protection person by

Post: 1 School House, Higher Lane, Dalton, Lancashire, WN8 7RP

Phone: 01257 463121

E-mail: [email protected]


Date privacy notice completed

What type of personal information do we collect? 

We only collect and process the following basic personal information: (such as name, email address and basic contact details – as well as any other information that you choose to provide) and only in the following ways:

Information that you yourself provide through our website, in writing, via telephone, at our training events or through other means; or

Information that we obtain from your interaction with our websites and / or training platform. 

How we get the personal information and why we have it

We need to know basic personal information about you in order to respond to requests you make to us, and to provide you with information relating to our services (such as information about our HFRM software, Consultancy services, Training programmes, events etc.) which either you have consented to receive or which relate to the HFRM software or services which we believe may be of interest to you. We will not use your personal information for any other purpose.

We collect personal information from you in person when we meet you, through correspondence with you or through colleagues in relation to our consultancy, software, training  and support we provide, via our website and through a secure online training platform such as Thinkific.

We collect information about your usage of our websites through cookies. 

Cookies such as Google Analytics Cookies

Purpose:  These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics. For more information about Google’s privacy policy, please use this link:

More information  Click here for an overview of privacy at Google

We also receive personal information, from the following sources in the following scenarios:

Thinkific is a technology company with a platform that allows people and businesses to create online courses from their existing knowledge and then deliver or sell those courses to their audience from their website, and under their own brand.

We use the information that you have given us in order to improve, develop and inform you of training courses, the development of new features and upgrades of our software, service information, event invitations, surveys, etc.

We may share this information with our software developer to support you in the use of our HFRM software.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: Your consent. 

You are able to remove your consent at any time. You can do this by contacting: 

Data Protection person:

Email: [email protected]

How we store your personal information 

Your information is stored securely using appropriate technical and organisational measures and will not be disclosed to anyone outside its own group, or to any person or entity outside the UK unless clear consent has been given by yourselves to do so.

Your personal information will only be kept for no longer than reasonably necessary for the purposes set out in this Privacy notice unless required to be kept longer by law.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Human Reliability Associates keeps its privacy policy under regular review.

If you have any questions about the policy, the data we hold on you or you would like to exercise one of your data protection rights, do not hesitate to contact us.

Post: 1 School House, Higher Lane, Dalton, Lancashire, WN8 7RP

Phone: 01257 463121

E-mail: [email protected]

You are not required to pay any charge for exercising your rights. 

We will respond to any of the rights you exercise within one month of receiving your request. 

How do you lodge a complaint?

Should you wish to report a complaint or if you feel that Human Reliability Associates has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

ICO website:

Post: ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

Cookie Policy

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit

How do we use cookies?

Human Reliability Associates uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Cookies to monitor and analyse the performance, operation and effectiveness of the website.

And to ensure our website is secure and safe to use.

How to manage cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can easily remove any cookies that have been created in the cookie folder of your browser. For example, if you are on a Windows machine, here are the steps on how to use Windows Explorer to erase cookie files:

Click on ‘Windows Explorer’

Click on ‘Tools’

Click on ‘Internet Options’

Click on the ‘General’ tab

Click on the ‘Delete’ button in the ‘Browsing History’ section

Click on the ‘Delete Cookies’ button next to the ‘Cookies’ section

Close when finished

Click on the ‘OK’ button to close

Privacy policies of other websites

The Human Reliability Associates website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.