Healthcare Industry

Project Experience

Human Error and Human Factors Analysis

National Patient Safety Agency

• Investigation of factors affecting patient mis-matching.
• Aggregate root cause analysis

NHS Scotland

• Large-scale survey of reporting culture and behaviour in all major health boards.
• NHS Scotland organisational impact evaluation study.
• Peer Review evaluation (blood transfusion).
• NHS Scotland review of incident reporting procedures and recommendations for new system.

National Blood Service

• Development of an Error Management Programme combined with a training course based on understanding the underlying causes of human errors and providing the tools and techniques for reducing the incidence of these errors.

The Health Foundation

• Human Factors advisors to Safer Clinical Systems
• Improvement leads for two NHS Trusts