CONSULTANTS

Dr. David Embrey, Managing Director

Dr. David Embrey is the Managing Director of Human Reliability. He originally trained as a physicist and holds degrees in physics, ergonomics and applied psychology from the University of Birmingham and the University of Aston in England. After receiving his Ph.D. in human factors, he has subsequently worked for 25 years in the area of human reliability in systems, where he has published more than a hundred papers and reports and co-authored two books.

His main technical interest has been the assessment and improvement of human performance in systems. He has worked extensively in the petrochemical, nuclear power, rail transport, aerospace systems and marine sectors in Europe, the Far East, USA and South America.

His consultancy experience has included work in the USA, Japan, and Singapore as well as several European countries. He has worked for a number of large multinationals in the petrochemical sector, and has written a definitive text ‘Guidelines for Preventing Human Error in Process Safety’.

In the area of training, Dr.Embrey has developed many courses in human factors and human error prevention which have been given to companies in Japan, South America, the Middle East and Europe.

Jamie Henderson, Consultant

Jamie Henderson holds a degree in Psychology from the University of Liverpool and a Masters degree in Ergonomics from Loughborough University . He is a member of the Ergonomics Society and has experience in a wide range of project areas and industry sectors. Over the past few years much of his work has been in the process industries, undertaking projects for companies such as BP, National Grid, ConocoPhillips, Borealis, Huntsman and Acetate Products. This work has given him considerable experience in the development of qualitative human reliability assessments for safety cases, and in the related areas of procedures and training.

In addition, Jamie has also made significant contributions to research projects covering diverse topics such as accident investigation, safety culture, remote working, emergency planning and safety critical checking. These projects have taken place in pharmaceutical, rail and aviation industries, as well as for regulatory bodies such as the Health and Safety Executive (HSE) and Civil Aviation Authority (CAA).

Dr. Stephen Cross, Consultant

Dr Stephen Cross studied Biological Sciences at the University of Birmingham in the United Kingdom, where he obtained a 1st Class honours degree. Steve’s PhD was at the same institution, where his research field was molecular population genetics. Subsequently, Steve became BP Venture Research Fellow at UMIST in Manchester, UK, and studied on the Manchester Business School’s MBA programme.

After his post-doctoral work, Steve moved into manufacturing management where he led innovative programmes in product development and world-class manufacturing systems, including TQM and JIT. For the past seven years, Steve has been a consultant in usability, marketing and human factors, and has been working with Human Reliability since 1999.

Steve’s work with Human Reliability has included usability trials and research, in association with Siemens, for a mobile phone project. He was also part of the HRA team conducting a major project for the Health and Safety Executive on the effects of accidents and work-related illness in the healthcare and construction sectors. In the process industry, Steve has worked on production systems, procedures and operator compliance, as well as a study of the safety climate on off-shore platforms in the petro-chemical industry.

More recently, Steve has conducted majore projects in incident reporting, organisational culture and impact evaluation in the UK healthcare sector.

Alison Hubbard, Senior Associate Consultant

Alison Hubbard is a human factors consultant who holds degrees in Psychology, and Ergonomics and Work Design from the Universities of Nottingham and Birmingham.

She is a qualified Industrial Engineer, and has experience in this field from the textiles industry. This has involved project work implementing methods, workplace and systems improvements. She has conducted projects in the nuclear industry, being involved in human factors aspects in the design of operator interfaces for process control and carrying out a Hierarchical and Tabular Task Analysis of the New Oxide Fuel Company.

Since joining Human Reliability she has been involved in the following areas:

• Staff accident root cause analysis for London Underground
• Human factors evaluation of train maintenance depots
• Human factors evaluation of control rooms
• Review and analysis of the effect of organisational change on staff safety
• Ergonomic evaluation of tasks and workstation design in the textile industry
• An investigation into the causes of passenger accidents on escalators
• Development of a training manual for permit to work Systems for the Health and Safety Executive

Alison is a member of the Institute for Management Services.

Claire Whittington, Associate Consultant

Claire Whittington is a consultant human factors specialist and organisational psychologist and holds a degree in ergonomics from the University of Technology, Loughborough, and an MSc in Organisational Psychology from the University of Manchester Institute of Science and Technology. Her original specialisation was in the area of accident analysis and prevention. More recently she has been involved in work in procedures development, and as an organisational psychologist with particular interests in learning organisations and self-managed teams.

10 years of research and lecturing experience was gained at:

• Medical School, University of Manchester
• University of Technology, Loughborough
• Ergonomics and Environmental Health laboratory, Kooperativa Forbundet, Stockholm
• Department of Safety and Hygiene, University of Aston

During her academic career her research was published widely in the academic press and presented at academic conferences. In addition, she conducted a research programme for the Scientific Advisory Branch of the Home Office on Techniques for the Collection of Accident Data. She has been a member of the Ergonomics Society Membership Committee, a British Standards Institution Technical Committee and has acted as an organising secretary and advisor for the Child Accident Prevention Trust.

Her current interests are:

• Investigation of safety and quality incidents
• Organisational learning
• Data collection systems and root cause analysis in safety and quality management
• Design and auditing of operating procedures and procedure management systems
• Design and evaluation of management systems in the context of safety and quality
• Development of management training courses in human reliability, problem solving, team building and self-management
• Process redesign and continuous improvement
• Safety culture
• Consumer safety and home accidents

At present, Claire is leading a project for the HSE identifying and evaluating the social and psychological impact of workplace accidents and incidents of ill health on employees.

Dr. Nick Bradley, Consultant

Nick has experience in human factors and usability consultancy, research and training. He holds a BSc in Ergonomics from Loughborough University, a Diploma in Professional Studies (DPS) from the same institution, and a PhD in Human-Computer Interaction from Strathclyde University.

Before joining Human Reliability, Nick was a Research Fellow for NHS Education for Scotland (NES), where he was involved in projects relating to incident reporting in primary care, organisational safety culture and learning, and clinical governance.

Prior to this, Nick founded and managed a usability team at a contact centre software company called Graham Technology plc. In this role, he developed a user-centred design methodology, designed usability and accessibility training courses, and undertook usability activities for companies in the Telco, Utility and Retail sectors.

Nick has published a number of journal and conference papers, and a book chapter, in a variety of application areas in healthcare and HCI. He is a Graduate Member of the Ergonomics Society and a member of the Glasgow Interactive Systems Group (GIST).

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